Returns, Refunds & Complaints Policy - Flower Delivery Walworth

Our Pledge: Fresh Flowers Guarantee in Walworth

At Flower Delivery Walworth, we take tremendous pride in being a trusted local florist serving both homes and businesses in the Walworth area. Our team is dedicated to delivering only the freshest flowers, beautifully arranged and promptly delivered. Your satisfaction is at the heart of what we do, and our returns, refunds, and complaints policy is designed to reflect this commitment. Below you can find information on our fresh flowers guarantee, refund or replacement options, and straightforward complaints process.

Damaged on Arrival Policy

If you receive a flower arrangement or bouquet from us in Walworth that has become damaged during transit, please contact us as soon as possible on the same day of receipt. While we take every precaution to ensure your flowers arrive in pristine condition, sometimes accidents can happen. To assist us, please provide clear photographs of the damage and your delivery details. This will help us assess the situation quickly and offer you a speedy resolution.

Freshness Window & Product Guarantee

We guarantee that all flowers delivered by Flower Delivery Walworth arrive at your door fresh and ready to enjoy. We recommend placing your arrangement in water immediately on arrival, following any care instructions provided. With proper care, our flower arrangements and bouquets are designed to remain fresh for a minimum of five days, though many of our blooms will last longer. Should you notice that your flowers do not meet this freshness guarantee on arrival or within the expected window, please let us know promptly so we can make it right.

Refund & Replacement Options

Your satisfaction is our top priority. If your flowers are damaged on arrival or do not meet our freshness standards within the first five days of delivery, you will be eligible for a full refund or a replacement arrangement at your discretion. Our process is hassle-free: simply reach out to us with your order details and a brief explanation of the issue, including photographs if the issue is visual. Upon confirmation, you can choose whether you would prefer a replacement bouquet sent out at the earliest opportunity or a full refund processed back to your original payment method. Please note that requests must be received within 24 hours of receipt for damaged items or within five days for freshness concerns, as this helps us ensure quality for all our customers.

Complaints Process

If you wish to raise a complaint regarding any aspect of your experience with Flower Delivery Walworth, we encourage you to contact our customer care team. We treat all feedback seriously and view every complaint as an opportunity to improve. Upon receiving your complaint, our team will acknowledge it promptly, investigate the details with care, and work to resolve the issue to your satisfaction as quickly as possible. We strive to provide exceptional service and welcome your thoughts, whether it is to highlight an area for improvement or to recognise a job well done.

Trusted Local Florist in Walworth

Flower Delivery Walworth is proud to be part of the local community, serving households, offices, and businesses nearby with the freshest flowers and friendly service. Our Returns, Refunds & Complaints policy underscores our promise to you: reliable, fresh flowers and a customer experience you can rely on every time. Thank you for trusting us with your flower delivery needs in Walworth.