Flower Delivery Walworth: Terms & Conditions for Ordering

Introduction

These Terms & Conditions govern your use of the Flower Delivery Walworth website and services for the ordering and delivery of flowers throughout Walworth and the surrounding areas. By placing an order, you confirm your acceptance of these terms. Please read them carefully before making your purchase, as they set out the terms of our contract with you for flower delivery services.

Eligibility and Applicability

These Terms & Conditions apply to all customers receiving flower delivery services within Walworth and its neighbouring locations. In purchasing from Flower Delivery Walworth, you confirm you are at least 18 years of age and capable of entering into legally binding contracts. If you do not agree to comply with these terms, you must not use our services.

Order Process

All flower orders must be placed through our website by selecting your chosen products, adding them to your basket, and completing the online checkout process. Please ensure that all details provided — including recipient name, delivery address, and contact details — are accurate and complete. After placing your order, you will receive an email confirmation summarising your order details, which constitutes our acceptance.

We strive to fulfil all orders in a timely and professional manner. While we make every effort to deliver products as described on our website, there may be occasions where specific flowers are unavailable due to seasonal changes or unforeseen supply issues. In such cases, we reserve the right to substitute unavailable flowers with flowers of equal or higher value, ensuring the overall style and aesthetic of your original selection is maintained.

Delivery Terms

We offer flower delivery throughout Walworth and extend our services to surrounding areas as specified on our website. Standard delivery times and available dates are displayed at checkout. While we always strive to meet your requested delivery date and time, deliveries are subject to local conditions, and exact delivery times cannot be guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including traffic disruptions, adverse weather, or incorrect delivery details provided by you.

If the recipient is not available at the delivery address provided, we will attempt to deliver the flowers to a neighbour or leave them in a safe, sheltered place. In every instance, we will endeavour to notify either the recipient or the customer of any such delivery arrangements. It remains your responsibility to ensure the recipient is available to receive the delivery and that access is possible at the nominated address during the specified window.

Payment Terms

Full payment is required at the time of ordering. We accept major credit and debit cards as listed on our payment page. All prices displayed on our website are in pounds sterling (GBP) and include Value Added Tax (VAT) where applicable. Any applicable delivery charges will be clearly itemised before you finalise your purchase.

Payment is processed at the point your order is confirmed. Your order will not be processed or delivered until payment is received in full. We do not accept cash-on-delivery payments for flower deliveries in Walworth or its surrounding areas. Any promotional discounts or vouchers must be applied at the time of purchase and cannot be used retrospectively.

Order Cancellations and Amendments

If you wish to cancel or amend your order, you must notify us as soon as possible. Cancellations and amendments can only be accepted if your order has not already been prepared or dispatched for delivery. In most cases, we require at least 24 hours' notice prior to the scheduled delivery time for cancellations or amendments to be processed, though exact cut-off times may be stated on our website.

In the event of a successful cancellation, payments already made will be refunded using the original payment method, less any administration or processing fees where applicable. If you contact us after your order has been prepared or dispatched, we may be unable to accommodate your request. No refunds will be issued for same-day or next-day deliveries if cancellation is requested after the cut-off times displayed at checkout.

We reserve the right to cancel orders at our discretion. Reasons for cancellation may include (but are not limited to) unavailability of specific flowers, inability to deliver to the specified address, or detected fraudulent activity. In such cases, a full refund will be provided, and you will be notified promptly.

Returns, Refunds, and Complaints

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. If you are dissatisfied with the quality of your delivered flowers, please contact us within 24 hours of delivery. We may request photographic evidence to support your claim and will assess each case individually. Where we are satisfied that the product is not up to standard or the order has not been fulfilled as agreed, we may, at our discretion, offer a replacement or a refund.

Refunds are processed using the original method of payment and may take several working days to appear in your account, depending on your bank or card provider. Our commitment is to customer satisfaction, and we aim to resolve all complaints as quickly and fairly as possible.

Product Descriptions and Availability

All product descriptions, images, and prices are provided in good faith to illustrate the range and quality of our flower arrangements and bouquets. The images are for illustrative purposes only; actual arrangements may vary depending on flower availability. In cases where substitutions are necessary, we will use flowers of equal or greater value, preserving the style and theme of your selection.

On rare occasions, we may be out of stock of certain items due to high demand, weather, or supply issues. We will always inform you of any significant changes to your order before proceeding and seek your agreement to suitable alternatives if major substitutions are required.

Customer Responsibilities

It is your responsibility to ensure that all order details, including delivery address and recipient information, are complete and accurate at the time of order. We are not liable for failed deliveries due to incorrect or incomplete details supplied.

Customers must ensure that any provided message cards contain appropriate content. We reserve the right to refuse delivery of cards that, in our opinion, contain offensive or inappropriate language.

Liability

We accept liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, to the extent required by law. For all other losses, our total liability to you arising from any order shall be limited to the purchase price of that order. We are not liable for indirect or consequential loss, including but not limited to lost enjoyment or lost opportunity, arising from the use or inability to use our services.

We cannot be held responsible for circumstances beyond our control that may prevent timely delivery of your order. These may include, but are not limited to, adverse weather conditions, fire, flood, strikes, or failures in public or private communications networks.

In no event will Flower Delivery Walworth be liable for any damages beyond the amount you have paid for your order. Nothing in these Terms seeks to exclude any rights you may have as a consumer under applicable local law.

Intellectual Property

All content on the Flower Delivery Walworth website, including text, images, logos, and layouts, is the property of Flower Delivery Walworth or its licensors. You may use this website for personal, non-commercial purposes only. Any unauthorised use, reproduction, or distribution of website content is strictly prohibited and may lead to legal action.

Data Protection and Privacy

Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, store, and use data. We use your information only to process and fulfil your order and to communicate with you about your flower delivery. For the protection of your data, we use secure servers and industry-standard encryption technology when processing your payments online.

Governing Law and Jurisdiction

These Terms & Conditions and any contract for the supply of flower delivery services are governed by English law. Any disputes arising from or relating to the use of our services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

No variation or waiver of these Terms & Conditions will be effective unless made in writing and signed by an authorised representative of Flower Delivery Walworth. If any part of these terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

Updates to These Terms

We reserve the right to update or amend these Terms & Conditions as required to comply with legal or business requirements. Revised terms will be posted on our website and will come into effect from the date of publication. We recommend reviewing these terms regularly to remain informed of any changes. Your continued use of our website and services constitutes acceptance of the current Terms & Conditions.

Contact and Further Information

If you have any questions regarding these Terms & Conditions for Flower Delivery Walworth, or if you need assistance with your order, please contact us using the details provided on our website. Our customer support team is available to help with all flower delivery enquiries for customers throughout Walworth and nearby areas.

Thank you for choosing Flower Delivery Walworth. We look forward to providing fresh flowers and exceptional service throughout Walworth and its surrounding communities.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walworth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.